FAQs

What types of apparel can you customize?

We specialize in durable apparel and can customize a wide range of items, including t-shirts, hoodies, polos, hats, and hi-vis gear. We use DTF printing and embroidery to create vibrant, long-lasting designs that withstand the toughest jobs.

How do I submit my design?

Upload your logo or artwork directly through our website’s quote form. We accept most file types (e.g., PNG, JPG) and can assist with design tweaks for both printing and embroidery. Send us your files today.

What file formats do you accept for designs?

We accept most common file types, including PNG, JPG, PDF, AI, and EPS. For best results, provide high-resolution files (300 DPI or higher). If you need help preparing your design, our team can assist. Just contact us.

Can you help create a design if I don’t have one?

Yes, we can work with you to create a custom logo or artwork for your apparel. Share your ideas through our quote form or contact us at info@truegritgraphics.com to get started.

What is DTF printing, and how does it compare to embroidery?

DTF (Direct-to-Film) printing uses vibrant, full-color transfers for detailed designs, ideal for complex logos or graphics. Embroidery offers a premium, textured look, perfect for simple logos or text on items like polos or hats. Both are durable and suited for tough jobs. Contact us to choose the best option for your project.

Can you do embroidery as well as printing?

Yes, we offer both DTF printing and embroidery for a premium, durable finish, perfect for logos on hats, polos, or other gear. Reach out to discuss your project.

How long does it take to get my order?

Turnaround time is typically around 2 weeks after design approval, depending on order size and complexity. Contact us for rush options to get your crew geared up quickly.

Do you offer bulk discounts?

Yes, we provide discounts for larger orders: 5% off for 50+ items, 10% off for 100+ items, and 15% off for 200+ items. These are perfect for outfitting your entire team with printing or embroidery. Request a quote for custom pricing.

Can I order samples before placing a large order?

Yes, we can provide samples of apparel or test prints/embroidery to ensure quality and fit. Contact us at (425)306-6838 to discuss sample options and timelines.

Can I mix different apparel types in one order?

Absolutely, you can combine t-shirts, hoodies, polos, hats, hi-vis gear, or other items in a single order. Bulk discounts (5% for 50+ items, 10% for 100+ items, 15% for 200+ items) apply to the total quantity. Request a quote for custom pricing.

Do you offer eco-friendly or sustainable apparel options?

We provide a range of apparel, including sustainable options like organic cotton or recycled materials. Let us know your preferences when requesting a quote, and we’ll source the best options for your team.

What are the care instructions for customized apparel?

To maintain the durability of your DTF prints or embroidery, wash items inside out in cold water and air dry or tumble dry on low heat. Avoid harsh detergents or bleach to keep designs vibrant.

What if my print or embroidery doesn’t hold up?

Our DTF prints and embroidery are designed to last with proper care. Wash items inside out in cold water and air dry or tumble on low heat. If issues arise, contact us within 30 days for a free evaluation.

Do you ship internationally?

We primarily ship within the United States, but international shipping is available. Contact us at info@truegritgraphics.com for details on international orders and shipping times.

How can I get in touch with support?

Reach out to our dedicated support team at info@truegritgraphics.com or call us at (425)306-6838. We’re here to deliver support as dependable as your gear.